Hundreds Face Layoffs at Concentrix in Boulder

The international customer service and call center company Concentrix is closing its Boulder facility, resulting in hundreds of layoffs for Colorado residents.

According to The Daily Camera, Concentrix filed a notice last week with the Colorado Department of Labor and Employment that the facility on the IBM campus would close mid-April. The closure comes as the customer service industry shifts to "more of a work-at-home model," says Concentrix representative Jyllene Miller.

Boulder County's unemployment rate is among the lowest in Colorado - sitting at 2.5%. Its last significant employment closure occurred in September when Qualcomm laid off 158 employees at its Boulder location.